one Barre understands that outside of our doors life happens! For this reason, if you have made an online reservation, we will never give away your spot in class...even if you are running a few minutes late (except if it is your first class)! For your safety, if you are more than 5 minutes late to class we will be unable to have you join in. Please know you run the risk of forfeiting your first class if you aren’t early as a late entry doesn’t give us time to provide injury modifications, ensure you are properly set up for class and give you all the attention you deserve!
To attend class at Tone Barre a reservation must be made more than 30 minutes prior to the start of class. Tone Barre does not allow walk ins.
All class cancellations MUST BE DONE ONLINE TO AVOID PENALTY! We appreciate the phone calls & emails, which allow someone on the waitlist into class (good karma for sure!); however, you MUST cancel your reservation prior to the close of the cancellation window.
All weekday classes must be cancelled online 4 hours prior to the scheduled start time and all weekend/holiday/intensive/special event classes must be cancelled online 12 hours prior to the scheduled start time. Cancellations outside of these windows are considered a “late cancel”. For every late cancel those with an unlimited package will be charged $15 and those with a package of classes will just lose the late cancelled class. All no shows (regardless of package type) will be charged $25 and will lose the no-showed class.
If you are on the waitlist plan to attend class! Our cancellation policy applies to those automatically added into a class from the waitlist. As a courtesy, an auto email will be sent to the email address in your account (ONLY if you are opted in to receive emails) when you are added to class from the waitlist. Please note that it is your responsibility to check your status on the waitlist and cancel should you no longer plan to attend.
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